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800-834-5986 • Fax: 800-580-3943
www.proaudiosolutions.com
1300 Bluegrass Rd. Suite 5, Franklin, KY 42134
Technical Support and Scheduling
The first step in scheduling technical support is to fill out the
information on the form below.
our objective is to provide you with timely and accurate solutions to your system issues.
We cannot proceed any further until you give us this information
about your problem and system.
Please Fill Technical Support Request
Form
Professional
Audio Solutions offers technical support services for all of the
audio systems that we sell
We will even fix the bad advice you got from a chain store or
mail order house.
Unlike many other so called Pro Audio dealers,
our objective is for your system to operate smoothly and
efficiently.
Our commitment to you is much more about your entire system
operation than it is about you "buying" something.
Technical Support
The first step in scheduling technical support is to fill out the
information on the form above.
We cannot proceed any further until you give us this information
about your problem and system.
The minimum charge for telephone tech support is $49.00 which will be pre authorized with a credit card, upon scheduling.This covers initial 25 min. consultation and support call during our normal operational business hours.
After hours telephone support will be billed at rate of 1.5 of business hours rate.
There is not a gaurantee that this will resolve the issue. You are paying for time, expertise, and diagnostics.
This is a service offered by PAS, and is not part of any manufacturer's warranty.
If your system is currently covered by PAS tech support period, or you under under a monthly agreement, the tech support services will be applied toward that agreement.
Additional Tech Support Services are available as
follows:
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In-Store Tech Support: Our Nashville Store
location has its own in house computer tech and repair facility.
After you have filled out the request form above, we can
determine what items from your system we will need here in order
to diagnose and make repairs and changes to your system.
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On-site Tech Support (at your location) and
service for our local Nashville area customers is available in
the surrounding areas of Nashville,TN including Davidson,
Williamson, and Wilson counties. There is a minimum 2 hour
service call charge of
$185 plus any applicable mileage charges.
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Remote Tech Support : If you don't live or
work in the Nashville area we can still help you in most areas of
tech support. This is done by us logging into your computer
system via your IP address. If you have a high speed internet
connection and a telephone we can help you in this manner. You
will need to be available at your system during this time. You
can determine your IP address by going to
www.whatismyip.com.
- Hardware Repair and Replacement: If tech support
issues are not able to be corrected remotely due to hardware or software
failure you can bring in or ship in the appropriate hardware to
our shop to be repaired or replaced.
Monthly Studio
Tech Support Contract
- In addition, we have an annual, monthly tech support contract
available to our Middle TB, and KY area customers.
- This plan includes
both telephone, on-site support and maintenance of your audio system.
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800-834-5986
