At Professional Audio Solutions it's our pleasure to help you select the right gear before you buy. We have a very experienced knowledgeable Pro Staff, who will help you make the right decisions before you buy.

If you are not satisfied with your purchase you must contact Professional Audio Solutions within 15 days of the original purchase date.

DAMAGED PRODUCTS

1. You must call to obtain a Return Authorization Number (RA#). The number to call is 800-238-9280 or 615-742-5291. Items shipped back without RA# will be refused.
2. Merchandise damaged in transit must be reported immediately within 24hrs upon receipt. Our shipping companies will not accept damage claims beyond 48hrs of receipt at the destination. We will issue a call tag for the damaged merchandise to be picked-up and ship you a replacement.
3. You will be shipped a replacement by us immediately

DEFECTIVE PRODUCTS

1. Defective Merchandise must be reported to us immediately within 48hrs of receipt.
2. You must call to obtain a Return Authorization Number (RA#). The number to call is 800-238-9280 or 615-742-5291. Items shipped back without RA# will be refused.
3. You will be shipped a replacement by us immediately, or a full in-store credit toward any other product we carry of equal or greater value.

NON-DEFECTIVE PRODUCTS
In the event that you wish to return Non-Defective Merchandise it must be reported to us within 15 days of receipt.

1. We have a very experienced knowledgeable Pro Staff, who will help you make the right decisions before you buy.
2. You must call to obtain a Return Authorization Number (RA#). The number to call is 800-238-9280 or 615-742-5291. Items shipped back without RA# will be refused.
3. CREDIT AND REFUNDS FOR ITEMS RETURNED
   We have 2 options for you to receive credit for returned items:
   
   1. You can receive an in-store credit toward any other product we carry of equal or greater value for 100% of the value of the item returned, minus 20% re-stocking fee, and both outbound and return shipping costs. This store credit is valid for 60 days from the date return product is received.
      OR
   2. We can refund your purchase price, minus a 20% re-stocking fee and both outbound and inbound shipping costs. For credit card purchases, we will credit back only to the same credit card that was used for the original purchase.
      Credits or Refunds will be issued within 10 days of receipt of the authorized return. Merchandise must be in original condition, with all packing materials, manual, and other original components intact, in the original packaging. We reserve the right to charge for missing manuals, packaging, cables or other original items not returned. If the product has been registered with the manufacturer, there will be a 20% re-stocking fee deducted from the purchase amount. Any refused shipment that is returned to us, customer will be responsible for payment of both outbound and inbound shipping charges related to the returned product, equal to the current quoted shipping rate from our website.
4. Some items we sell are Non-Returnable, including Special order items (with the exception of defective merchandise).

The Non-Returnable items include:

• ALL software license code purchases are Non Returnable
• Any special order item
• CD-ROMs or Sound Libraries
• Software of ANY kind
• PCI, and PCIe computer Cards
• Computer RAM
• Apple iPod
• Apple Computer Systems
• Windows PC Computer Systems
• Any Custom Computer System
• Sound Cards
• Internal Computer Hard Drives
• All Piano Keyboards
• External Computer Hard Drives
• Any Windblown Instrument

In addition, we are not responsible for ANY compatibility issue with a PC or Mac computer system that was NOT purchased from us.

Please consult us before you buy regarding compatibility issues with equipment that you already own.

We will be glad to assist you with making the right decisions for your audio and video sytems.

Our in house computer shop will be glad to install, test, and configure any items purchased from us for a small service fee.

We cannot assume responsibility for your installation unless it is performed by us.

We are not responsible for model changes, new versions announced by manufacturer after the sale. Any computer system that has been opened, used, and or registered to a customer cannot be returned to us.

We strongly require you to insure any package shipped back to us to the full invoiced amount. Otherwise we will not be able to accept merchandise damaged by the shipper. You will be responsible for the safe return of the merchandise.

SHIPPING POLICY

Outbound shipping may be free with purchase, but if the item is returned, these shipping charges will be deducted from the refund. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. If more than one item is on an order that qualifies for Free Shipping and a back-ordered item is canceled, then normal shipping charges will apply to any items shipped.

Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned to Pro Audio Solutions.

A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery.

Free ground shipping offer does NOT apply to Hawaii, Alaska, Canada, Puerto Rico and International orders. If you have any questions regarding this return shipping policy, please click here: QUESTIONS, or call 800-238-9280 *17 .

INTERNATIONAL ORDERS

For international orders, we accept payment by Bank wire transfer, and by PayPal to a verified ship to address by PayPal, with a confirmed account and positive pay history.

If you choose Bank wire transfer method of payment, you will receive a detailed payment request via e-mail within 24-48hrs of your order.

Please note: for international orders that once the order is placed and shipped, the sale is final. International orders cannot be returned or exchanged and money cannot be refunded under any circumstance. Any defective product will be replaced. We are not responsible for misuse or damage due to incorrect voltage or other electric current issues in your home country. Please check manufacturer's web site for the correct power supply application for your country. Defective product is returnable within the first 10 days from purchase. Customer is responsible for all shipping charges for defective product.
Click here for more information on international orders.

Click here to download Return Instructions PDF file